Terms & Policy
Coronavirus
Our absolute priority is to offer the safest service possible to customers, riders and restaurants. We have taken a number of important actions, focused on extreme safety measures for restaurants, riders and customers. For example, wehave introduced contactless delivery, restaurant management rules for order delivery and very strict hygiene guidelines for restaurants and riders. We are also in daily contact with local health officials to make sure we are offering the most up to date guidance and safest service possible. We realise this is an extremely concerning period for everyone and want to ensure our partner riders,restaurant partners and customers are supported during and beyond this unprecedented time.
‘Contact-free delivery’ is mandatory for all deliveries in Singapore. Our partner riders will follow the following process to ensure there is no contact when the food is delivered.
Riders will be asked to let the customer know they have arrived, place the order outside their door, step a safe distance back and wait nearby for the customer tocollect the food before the order can be completed. Riders are also able to make orders contact-less if they wish by letting customers know through the app before they arrive.
We are here to deliver for restaurants who want to carry on offering their amazing food to families and workers staying at home during this difficult time. We are working with restaurants to optimise their operations for delivery, and weare doing everything we can to make sure people still have access to the food they want and need.
Our customer care team is on hand to support our customers with any outstanding queries or complaints. We are experiencing high demand but all outstanding queries and complaints will be dealt with promptly.
We have dedicated teams in place to support our customers, partner riders and restaurant partners during this worrying time. Please send us an email to support@rpoodbots.com.
About RP FoodBots
What Is RP FoodBots?
RP FoodBots is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.
With many of choices and a fleet of our delivery riders, we’ll have your order withyou in an average of 30 minutes.
Using RP FoodBots
You can order either on the website or by using the RP FoodBots app, available on iOS and Android.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it’s all ready to go, our partner rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on RP FoodBots is low-quality takeaway restaurants.
We deliver every day from morning until late at night, and different restaurants will have different opening times.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, our partner rider will pick up your order and bring it to your delivery address.
We encourage restaurants to always use the same pricing for delivery as they dofor their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
A Pick-up order is when you place an order through our app and you go to the restaurant to collect it. You’ll be able to see the different order stages and know exactly when the order is ready for you to collect.
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on support@rpfoodbots.com and we’ll pass on your feedback to the restaurant.
Questions About My Order
We have a dedicated team that looks after your entire RP FoodBots experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can speak to our customer service team and report any issues.
Please report your issue to us at support@rpfoodbots.com within 12 hours from your delivery time.
Sometimes things outside of a rider’s control can cause a delay. Our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by contacting our support team at support@rpfoodbots.com .
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait forup to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
Fees on RP FoodBots
How do fees work on RP FoodBots?
The closer you are to the restaurant, the lower your delivery fee. This helps us pay riders fairly.
Some restaurants use their own delivery drivers. In that case, the restaurant setsits own delivery fee.
This helps us give you 24/7 customer service and keep improving the app.
When your total is less than the restaurant’s minimum, you can still place the order but we’ll top it up with a fee. To remove the fee, just add more to your basket.
Anything Else?
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
We are rapidly expanding and will hopefully be working with our ‘Partner Delivery’ near you soon!
There is! It’s available free on the App Store and Google Play.